Reading time: 3 mins Having been in a bit of a lull, I recently asked those who follow me on Twitter what I should blog about. This post is in response to a suggestion from Peter Anghelides who replied: “Blog about why you became a technical author?” Which is a good a topic as any as, like many people […]
Reading time: < 1 min To the lovely people who have left some comments on my blog recently, and who may be wondering why they haven’t appeared. It’s because you have a URL that takes me to a completely unrelated product website. That and it’s obvious that you’ve not fully read the blog post in question. I realise you are, […]
Reading time: < 1 min Better documentation lowers support calls, is a widely held assumption and one I’m hoping to prove in the coming months. With our new knowledge centre in place, and Google Analytics tracking how many people are visiting it, I’ll soon have stats for my side of the fence. Early numbers (from the past two weeks) show […]
Reading time: < 1 min “Sorry I’m late” “With all due respect to…” Sometimes it feels like my life is littered with apologies which, whilst they are nice to hear, aren’t being offered as an apology but as a platitude. Being sorry you are late once or twice is one thing, continually apologising for being late suggests you are both […]
Reading time: < 1 min I’m sure you’ve all noticed by now that it is, without a shadow of doubt, December. If nothing else, the ceaseless adverts for perfume, chocolate and some really REALLY faked Christmases (c’mon, does ANYONE have a Christmas like the ones on the telly?) should have clued you in. There is no denying it. It is […]