Reading time: 2 mins I’m currently cruising high in the sky above the USA, on my way from San Francisco to Boston. It’s part of a whistle stop tour of two of our offices here which have teams of software engineers, architects and product managers (no technical writers though) that are building part of the product we will be […]

Reading time: 2 mins For the last few months, the team have been rebuilding and restructure our content. We’ve ditched the idea of ‘guides’ for now (although we will revisit those early next year) and after a lot of hard work we are starting to build out new groupings of content. The process has involved a lot of analysis, […]

Reading time: 2 mins I don’t know about you but I’m getting fed up trying to make everyone realise the value of what we do. Technical Communicators of the world unite! Why is it so darn hard? Isn’t it obvious? We live in a so-called “information age” after all, so why is it such a struggle to get the […]

Reading time: 3 mins As some of you will now be aware, I am no longer writing my monthly Blog News column for the ISTC newsletter, InfoPlus+. It actually started life here on this blog, every week (or so) I used to post a list of interesting posts and blogs and for a while there was an overlap but, […]

Reading time: 3 mins The modern day technical writer, in fact I think we’ll go with technical communicator for this on, has a myriad of tools at their disposal. Be they authoring tools, publishing formats, or ways to collaborate, we are spoiled for choice. I can write content and make it available to the world in mere minutes if […]

Reading time: 2 mins Here in the UK, there is no escaping the fact that Christmas is approaching. On TV the adverts have started, the store shelves are being stocked, and in the office talk is turning to who might make a fool of themselves at the Christmas party. It’s also about this time of year I start dropping […]