Reading time: 2 mins Have you noticed anything different here? Maybe not, but those of you who have been reading for a while (thank you!) may have noticed that I’ve been managing to post here a couple of times a week recently. Don’t worry if you didn’t notice, there is no test at the end. I’ve been pushing myself […]

Reading time: 3 mins Job titles are one thing, but what do you actually do? Are you a ‘traditional’ Technical Author or a modern technical communications professional? Is there a difference? I think there is, I think there is a distinction between the two although I’m not quite sure where that line is drawn and, as with most things […]

Reading time: 2 mins Why are we still banging on about Content Strategy? Is it really that hard? A strategy shouldn’t be that tricky to formulate, especially as it’s concerning an area of expertise for many us, after all it’s only content, right? It’s not like it’s something new that none of us know anything about? So why is […]

Reading time: 2 mins In the past I’ve held the following positions: Technical Administrator Technical Writer Documentation Specialist Technical Communications Manager Publications Team Leader The first three have similarities as they were all grounded in the production of technical documentation. The latter two are essentially the same thing, leading a team of technical writers producing technical information. None of […]

Reading time: 6 mins I just found this sitting in my drafts folder. The company name has changed (we are now Kana Software) but the premise is the same. Interestingly, the parallels between our thoughts on customer service and the thoughts in tech comms of better integration within a support system (providing information as part of call deflection) are […]

Reading time: 2 mins It’s a common question during interviews, “Where do you see yourself five years from now?”. At that point some people will talk of how they want to have progressed in their career, have learned and expand their role, be able to look back with a sense of achievement and look forward in a clear direction. […]